Returns & Exchanges
At Diablo Sugar Free, your satisfaction and safety are our top priorities; however, due to the perishable nature of our food products, we can only accept returns on items that are damaged or incorrect. Please ensure all return requests are initiated within 14 days of receipt to qualify for a replacement or refund.
Contact Support
Email our customer care team with your order number and a brief explanation of why the product is being returned.
Provide Documentation
Attach clear photographs of the damaged packaging or incorrect items to help us verify the issue and improve our service.
Await Authorization
Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) if the criteria are met.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh sugar-free replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing